Shipping & Delivery Policy
Last Updated: October 2026 • Operating Entity: Shubham Nema (Uttar Mitra)
100% Digital Delivery (Instant Cloud Provisioning)
Uttar Mitra provides cloud-based Educational Software as a Service (SaaS). Zero physical shipping is required. Access is provisioned electronically and instantly upon successful payment.
1. Business Entity & Operating Details
Legal Name & Trade Name: Shubham Nema
Complete Business Address: Subhash Nagar Shastri Ward, Behind Indra Eye Hospital, Madhya Pradesh, India
Customer Support Phone: +91 99810 04107
Official Support Email: support@uttarmitra.in
2. Shipping Charges
Since all services, software modules, and student tools are delivered digitally over the internet, no shipping or handling charges apply (&rupee;0.00 Shipping Fee).
3. Delivery Timeline & Activation Process
Our digital fulfillment timeline is as follows:
- Student & Parent AI Subscriptions: Instant automated fulfillment. Upon completion of payment via our payment gateway, your user account is activated immediately (within 60 seconds).
- Institutional School ERP Deployments: Dedicated school tenant databases, subdomains, and admin credentials are provisioned within 24 to 48 hours following agreement signing and fee setup.
4. Delivery Confirmation & Invoicing
Upon payment confirmation, you will immediately receive:
- An SMS and WhatsApp notification containing your transaction confirmation and account login link.
- A digital tax invoice sent to your registered email address with complete transaction breakdown.
5. Delivery Issues & Support
If you have completed payment but have not received your digital activation or login confirmation within 15 minutes due to banking clearing delays, please contact our support desk immediately:
Helpline: +91 99810 04107
Email: support@uttarmitra.in
Operating Hours: Mon – Sat, 09:00 AM – 07:00 PM IST