Refund & Return Policy

1. Business Entity Details

This policy is issued and maintained by:

2. Digital Services Nature & Return Policy

Uttar Mitra provides 100% digital cloud-hosted Educational Software as a Service (SaaS). Because all products are electronic and delivered digitally via online access credentials, physical returns of goods do not apply. Instead, our Return Policy operates as an immediate subscription cancellation and refund mechanism.

3. Refund Eligibility Criteria

You are eligible for a full refund under the following circumstances:

• Technical Failure: If you face persistent system bugs or service outages preventing access to the AI Study Assistant or School ERP that our engineering team cannot resolve within 48 hours of reporting.
• Duplicate Transaction: If your bank account or card was debited multiple times due to payment gateway connectivity hiccups.
• Initial 7-Day Window: If you request cancellation within 7 days of your first subscription payment.

4. Cancellation Policy

You may cancel recurring subscriptions at any time with zero penalty:

• Via account settings on our portal by clicking "Cancel Subscription".
• Or by sending an email with your registered mobile number to support@uttarmitra.in.

Upon cancellation, future billing will terminate immediately. You will retain access until the conclusion of your current paid billing period.

5. Refund Processing Timeline

Once your refund request is verified and approved by our billing team:

• Processing Window: Refunds are initiated within 24 to 48 hours.
• Credit to Original Payment Source: The refund amount will reflect in your bank account, credit/debit card, or original UPI ID within 5 to 7 business days, adhering to standard Indian banking clearing protocols.

6. How to Request a Refund

To request a refund, please contact us with your transaction details: